Delivery, Pricing, and Lead Times

Last updated: September 2026

REWEL orders are prepared and shipped from France. The delivery methods actually available, their rates, and estimated delivery times are always displayed at checkout based on the delivery address.

1. Order preparation

Orders are usually prepared within 1 to 2 business days after payment confirmation. Orders placed on weekends or public holidays are processed starting the following business day.

During peak periods, this timeframe may be slightly extended. A tracking email is sent after shipment once the carrier provides a number or tracking link.

2. Delivery in Metropolitan France

As of the date of this policy, the options configured at checkout for France are:

Colissimo – €11.99
Chronopost – Pickup Point – €11.99

The specific timeframe proposed by the carrier and the amount applicable to the order are displayed before payment validation.

Important: no free delivery or Mondial Relay option is announced here unless it is effectively activated in the Shopify checkout.

3. Delivery in Europe

REWEL serves several European countries. Available options and their rates vary according to the country, the weight of the order, and the carrier. The applicable rate is calculated by Shopify and displayed at checkout before any order validation.

For Switzerland, customs duties, import taxes, or administrative fees may be applied upon arrival. Unless otherwise indicated at checkout, these fees remain the responsibility of the recipient.

4. Fees and timeframes

Delivery fees depend in particular on the method of transport, the destination, and the weight of the order. The exact amount is indicated before payment.

The announced timeframes are estimates starting from the moment the carrier takes charge of the package and are in addition to the preparation time. They may vary during peak periods, in case of severe weather, strikes, customs checks, or other events beyond REWEL’s control.

5. Tracking

Upon shipment, the customer receives the available tracking information. It is their responsibility to verify the address entered during the order process as well as the carrier's notifications.

6. Incorrect or incomplete address

The customer is responsible for the accuracy of the delivery information. A change requested before shipment will be taken into account as much as possible, with no guarantee once the order has already been prepared or handed over to the carrier.

When a package is returned to REWEL due to an incorrect or incomplete address provided by the customer, a new shipment may be proposed with new delivery fees. If the error is attributable to REWEL, reshipment is carried out at no additional cost.

7. Uncollected or refused package

When delivery to a pickup point is proposed, the package must be collected within the timeframe indicated by the carrier. The failure to collect or the refusal of a package does not, in itself, constitute the exercise of the legal right of withdrawal.

After the package is returned, the customer may contact REWEL. A reshipment may incur new fees when the return is attributable to the customer.

8. Lost or damaged package

If a package appears lost, is not delivered within the expected timeframe, or arrives damaged, the customer must contact REWEL with their order number and, when useful, photographs of the package and products.

After verification with the carrier, REWEL will propose the appropriate solution in accordance with applicable regulations and product availability.

9. Transfer of risk

The risk of loss or damage remains the responsibility of REWEL until the moment the customer, or a third party designated by them, takes physical possession of the order, except when the customer chooses a carrier not offered by REWEL themselves.